Terms and Conditions

Please review the following carefully:

Vista International Travel Inc., authorized to do business as (DBA) Travel Ease, located at 333 Metro Park, Rochester, NY 14623, USA, is an independent company, licensed to market and distribute travel products under the Travel Ease name. Please ensure that you read and understand these Terms & Conditions prior to booking. You are advised to request the latest Terms & Conditions pertaining to a particular Tour/Vacation Package from Travel Ease or your Travel Agent.

The purchase of any travel services offered by Travel Ease (herein after referred to as TE), constitutes a contractual agreement between you the purchaser, and/or the participant and TE and represents your acceptance of TE’s Terms & Conditions. This applies to airline tickets, tours and packages promoted on our website, in the form of brochure, flyer or email or as brochures provided by our preferred Tour Operators in related business.

Client Responsibilities: Passport Name – Passenger’s full name, date of birth, and gender as printed in the passport is required for holding airline, train or cruise space. Failure to provide correct name as printed in the passport or any Government authorized travel document can result in the loss of booked space or denied boarding. Any penalties associated with incorrect names are not the responsibility of TE or the carrier.

Participation: All Clients should consult their physician regarding their fitness for travel especially adventure travel.

TE encourages all Clients to seek their physicians’ advice regarding necessary or advisable vaccinations. It is the Client’s responsibility to assess the risks and requirements of each travel itinerary. TE is not responsible for any missed activities due to a traveler’s inability to participate with the group.

Passport/Visa/Health: Clients are responsible for obtaining a valid passport, any necessary visa and health documentation as required by the country/countries they wish to enter or transfer through. It is the clients’ responsibility to make sure that their passports are up-to-date for travel to their destination and in presentable condition. Most countries now require that passports are valid for more than 6 months from the date of travel with at least two pages for visa stamping. Multiple-entry visa is required for some vacations. Certain countries require inoculations and mandatory vaccination certificates. Please note that requirements often vary for citizens of different countries. TE accepts no responsibility for cancellation due to lack of proper travel documents or immunizations.

Payments and Documentation: Our well-travelled and experienced team has the knowledge to offer our clients a full range of vacations offerings and recommendations. For certain tours a deposit (non-refundable) may be required for planning any vacations. This deposit may be applied to the clients’ vacation package costs or applicable fees. You must complete and send the appropriate booking form along with the required deposits for services to be secured as advised. Airline and train tickets may be instant purchases as indicated by the carrier.

Tour Prices and Alterations: Prices mentioned in our tours or packages are based on tariffs, exchange rates and air fares in effect when the tours were published and promoted. TE reserves the right to alter prices quoted should inflation, cost of fuel, labor or material, air fares or foreign exchange rates change. There may be circumstances which require TE and its associates/suppliers of travel services to reserve the right to make changes in the itinerary and substitute components of any tour, due to security matters or events beyond their control make such alternations necessary.

Cancellation and Penalties: Cancellation penalties imposed on TE by its suppliers are stringent for land arrangements. Airline tickets also have separate penalties. TE will advise its clients of the penalties at the time of cancellation. If the client cancels while the tour is in progress, there will not be any refund for the unused portion of the tour or tickets.

Airfares: Full payments are required for all air reservations as dictated by the airlines. An itinerary will be sent so that all the information can be checked before payments are made and tickets issued. Prior to payment, airlines may impose, with or without notification, fuel surcharges or tax increases. Payment of these increases is the responsibility of the passenger. Once the tickets are issued, any fees associated to changes or cancellation is the responsibility of the client or travel agent.

Schedule changes: It is the client’s responsibility to contact the airlines or TE, 72 hours prior departure and on the day of departure to reconfirm their flights. Any client that misses their flight due to a schedule change will not be reimbursed by TE for expenses resulting from a missed flight.

Baggage: Most domestic (USA) airlines permit passengers to carry 1 or 2 suitcases with specific measurements and weight as mentioned in their tariffs. Different international carriers’ baggage allowances are different depending upon the class of services and fare paid. On an international trip the passengers may have different baggage allowances with the airlines they are flying. Some tours involving light aircraft on safari or other outdoor adventures will have a different baggage and weight allowance. There may be fees associated with check-in baggage.

Travel Insurance: TE strongly advises clients to purchase trip cancellation insurance, which TE will make available to the client. The intent is to protect the client from financial loss in most of the circumstances. Information for Travel Insurance will be sent to the client at the time of booking. Travel Insurance protection benefits include Cancel for Any Reason Waiver, Trip Interruption, Medical Expenses, Evacuation, Baggage Loss, Delay and other benefits. Travel always involves risks, and while insurance can help mitigate many of the expenses incurred if things go wrong, it won’t eliminate all risk, and likely won’t entirely reimburse every expense. It is important to know what the Travel Insurance coverage, limitations and exclusions are, please check with us.

Responsibility: Travel Ease; its employees, shareholders, officers, directors, successors, agents and assigns, do not own or operate any entity to provide goods or services for your trip. TE acts as an agent and purchases transportation (by aircraft, motor coach, cruises, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers, who are disclosed principals. All such persons and entities are independent contractors/ suppliers or joint venturers. Travel Ease does not own, operate, manage, or control these independent suppliers of services and is not liable for their acts or omissions. Our obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. The ground supplier acts in the capacity of tour operator and agent in making tour arrangements. All tickets and coupons issued by the supplier are subject to terms and conditions stipulated by the suppliers. The suppliers providing transportations, conveyance or accommodations are independent contractors and are not agents or employees of the supplier. By utilizing the services of the suppliers, you agree that the ground supplier is not liable for any injury, damage, loss, accident or irregularity which may incur either by reason or by defect in any vehicle, or through the act of default of any company or person engaged in conveying the passenger, or in carrying out the arrangements of the tours, or otherwise in connection therewith, or with any hotel proprietor or services, weather, strikes, theft, quarantine, Force Majeure and other causes or acts of nature.

The ground supplier reserves the right to decline; to accept or to retain any person as a tour passenger should a person’s health or mental condition or physical infirmity or general deportment impede the operation of the tour or the rights or welfare or enjoyment of other tour passengers. In such case, a refund of the unused land portion of the tour will be refunded, but not to exceed the amount paid by the passenger. Local offices of the ground supplier in the country you are visiting reserves the right to make alterations or adjustments for transportation, hotel accommodations and services for proper functioning of the tour or in the event of unforeseen circumstances.

Final payment for the tour shall be deemed to be consent to these conditions. Any dispute arising will be settled by the ground supplier in the country you are visiting and services rendered.

Safety : Please be aware that during the clients’ participation in vacations operated by TE and it’s supplier/operators, certain risks and dangers beyond TE’s control may arise, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; acts of God or force majeure, political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. While TE will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions the clients agree that they will hold TE harmless regarding any provision of medical care or the adequacy of any care rendered. TE is not responsible for such risks and dangers that may arise beyond its control. Payment of the deposit by the clients indicate that the clients accept these risks and dangers and agree to hold TE harmless for such. The passenger assumes all such risks with regard to these possibilities.

TE and it suppliers reserve the right to accept or reject any person as a vacation participant, to expel any participant from the vacation, to make changes in the itinerary and to cancel a vacation at any time
whenever the Company deems it necessary for the comfort, convenience, or safety of the participants